Application Support Technical Lead - Service, Markets, Banking, and Functions (SMBF) Production Management Technology. We are seeking a technical lead for SMBF Production Support Technology, please kindly review this job description and apply if you think this could be the right career move! Responsibilities: Provides technical hands on investigation and oversight across systems and applications; leverage skills across multiple apps support areas. Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads. Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes. Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution. Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users. Requires awareness of audit and compliance related issues. Contributes to formulation of strategies for apps support and other functional areas. Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems. Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning. Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis. Focus on people development and deputize for the regional support manager. Performs other duties and functions as assigned Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: Essential Technical Skills Experience writing Linux Shell scripts Good Technical knowledge of Cloudera stack, Kafka, Spark, Hive, HBase, Sqoop, Talend, Couchbase Good Technical knowledge of Oracle 19c, SQL, MS SQL Server Good Technical Skills in Java, JSON and API Familiarity with ITIL process, ServiceNow, ITRS monitoring and Splunk tools. Technical understanding of IBM WebSphere and TIBCO Knowledge of MicroStrategy and Tableau Knowledge of NDM, SFTP, MQ & TIBCO EMS Autosys or relevant batching tools Experience on Cloud computing and migrating applications to ECS containers Experience on GitHub , TeamCity , Maven, CHEF or Ansible, Jenkins Practical problem solving and strategic thinking skills Service oriented attitude Ability to work in a fast-paced environment Proficient using basic technical tools and systems Good interpersonal and communication skills Additional Qualifications: 12+ years experience in an Apps Support role would be an added advantage, but not essential Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications Experience with application support would be an added advantage, but not essential Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately to relevant stakeholder Education: Bachelor’s/University degree, Master’s degree preferred ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.