At DIRECTV, we are redefining the entertainment experience through innovation, agility, and customer-centric solutions. Our Customer Operations organization plays a vital role in supporting the teams who directly serve our customers, ensuring they have the tools, processes, and engagement strategies needed to deliver exceptional service.

Dive into Customer Operations as a Summer Intern

As a part of our Customer Operations team, you’ll contribute to strategic initiatives that enhance employee engagement, streamline operational processes, and support organizational change. You’ll collaborate across teams to develop communication strategies, improve documentation, and support leadership and culture-building programs.

Key Project Areas May Include

Designing and supporting leadership development programsDeveloping change management plans for new operational initiativesCrafting frontline engagement communications for customer service environmentsEnhancing methods and procedures (M&P) documentationSupporting employee engagement and culture initiatives

Who We’re Looking For

Undergraduate or master’s students seeking a degree in Organizational Development, Organizational Leadership, Communications, Psychology, or Business AdministrationStrong written and verbal communication skillsExperience developing communications for various leadership levelsDemonstrated success in cross-functional collaborationComfortable presenting to and engaging with leadershipProficient in Microsoft PowerPoint and ExcelExperience with data analysis and researchAbility to document processes from ideation to final deliverableProven leadership experience in student organizations or similar rolesAbility to thrive in a virtual work environment

Program Details

Duration: 10-week remote internship (This is a remote position that can be located anywhere in the United States. #LI-Remote) Start Dates: June 1, 2026 – August 7, 2026, or June 15, 2026 – August 21, 2026Eligibility: Must have full U.S. work authorization now and in the futureThis position can earn $20 - $28 per hour, not to mention all the other amazing rewards that working at DIRECTV offers. (Undergrad $20 per hour; Grad $28 per hour)

Ready to help shape the future of entertainment? Join us at DIRECTV and make your mark!

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May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.

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