Job Title: 2025 Delivery Operations GVPKP Job Description The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process. **Essential Functions/Core Responsibilities** + Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements + Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly + Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment + Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations + Communicate expectations to employees and provide timely updates + Provide subject matter expertise in handling escalated customer calls as needed + Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities + Stay current on internal work processes, policies and procedures. Attend required manager development training + Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate Profile** + Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred + Strong communication skills, both written and verbal + Proficient in Microsoft Office + Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables + Ability to mentor, coach and provide direction to a team of employees + Self-starter, sense of urgency, and works well under pressure + Ability to foster a sense of professionalism and relationship building for self and team \#LI-DNI Location: PHL Muntinlupa - Alabang 1 Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**