L2 Support Engineer – DevOps ToolingRole: L2 Support Engineer – DevOps Platforms **Experience:** 3–5 years **Level:** L2 / Advanced Support **Team:** DevOps / Platform OperationsLanguages (Mandatory) **Spanish – fluent (mandatory, daily communication with stakeholders)** English – fluent (excellent written and spoken skills)Core Tools Expertise (Operational & Troubleshooting) **Jenkins** – pipeline failure troubleshooting, plugin issues **GitLab** – CI/CD debugging, permissions, repo configuration **Grafana** – dashboard and alert troubleshooting **SonarQube** – quality gate and analysis failures **Nexus Repository** – repository and artifact lifecycle issues **Jira** – advanced ticket handling, workflow issues **Confluence** – documentation ownership **Matomo** – configuration and operational troubleshootingResponsibilitiesHandle escalations from L1 support **Act as Spanish-speaking technical reference for users and customers** Perform advanced troubleshooting on DevOps toolsIdentify root causes and propose solutionsCoordinate with DevOps / Platform (L3) teamsMaintain and improve runbooksParticipate in incident management callsSoft Skills (Critical) **Excellent communication and diction in Spanish** Strong problem-solving and analytical skillsAbility to manage incidents and prioritiesProfessional attitude in customer-facing situations