Role: L1 Support Engineer – DevOps Platforms **Experience:** 1–3 years **Level:** L1 / Junior **Team:** DevOps / Platform SupportLanguages (Mandatory) **Spanish – fluent (mandatory, daily spoken communication)** English – fluent (clear spoken and written communication)Core Tools Knowledge (Operational Level) **Jira** – ticket handling, prioritization, basic workflow support **Confluence** – user support and documentation usage **GitLab** – access issues, basic CI/CD troubleshooting **Jenkins** – job monitoring, first-level pipeline failure analysis **Grafana** – dashboard checks, alert acknowledgment **SonarQube** – basic scan result interpretation **Nexus Repository** – artifact access and download issues **Matomo** – basic availability and usage checksResponsibilitiesFirst point of contact for DevOps tooling support **Clear and professional communication in Spanish** Ticket triage, categorization, and escalationUser guidance following standard proceduresMonitoring dashboards and alertsBasic troubleshooting using runbooksEscalation to L2/L3 teams when requiredSoft Skills (Very Important) **Excellent verbal communication and diction** Strong customer-facing attitudeAbility to explain technical topics clearly in SpanishCalm and structured under pressure About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.