Overview Manage the customer opening and closure process, oversee customer master data maintenance, follow up on customer financial requests and administer and support sales incentive management. Responsibilities Customer Account Management • Oversee the day-to-day process of opening new customer accounts and closing existing ones at the Market Unit (MU) level, ensuring accuracy and timely updates of all account information. • Maintain and update the account tracking sheet for the MU level. • Support the business team in preparing relevant documents in accordance with the company's customer master data control point guidelines. • Manage the annual customer contract renewal process. Master Data Management • Process master data change requests from the MU, participate in master data standard reviews, and effectively communicate with business requestors. • Update MU, Regional Unit (RU), and Area Unit (AU) information in the SAP system. • Ensure the accuracy of customer information updates within the SAP system. Financial Process Management • Handle various financial processes related to customer accounts at the MU level, including: processing customer refund requests, managing special approval requests for customer projects, handling inventory clearance applications, processing project agreements, and managing account reconciliation statements. Sales Incentive Management • Responsible for the calculation and management of sales incentives at the MU level. • Track sales incentive target setting and achievement on a weekly basis. • Drive the standardization of the sales incentive process through the use of PBI tools and end-to-end BU/MU communication. • Perform sales incentive calculations, including SDO, MS, NR, and WDND. Relationship Management • Develop and maintain strong, collaborative relationships with Market Unit (MU) Commercial teams and CSSC partners, ensuring the highest levels of agility and support are consistently delivered. Service Improvement • Assist the General Sales Support Lead in executing initiatives aimed at enhancing service offerings, contributing to continuous improvement and operational excellence. Qualifications • Master data management or related experience for 2 years. • IDT Customer daily operation experience. • Bachelor’s degree or equivalent international qualification • Experience in service center (preferred) • Experience in Fast Moving Consumer Goods Companies for 2 years. • Comfortable with large sets of data and reporting tools • Technical experience in SAP. • Proficiency in basic Microsoft applications (Excel, Word, PowerPoint, PBI, Outlook and other) • Ability to read and write in English (essential), speaking (preferred) and fluency in Mandarin