1. 负责酒店或场所内宾客服务接待团队的日常管理和协调工作，确保高标准的服务质量； 2. 制定并实施宾客接待流程和规范，培训接待人员以提升其服务技能和专业知识； 3. 监督接待区域的环境卫生和设施设备的维护，确保宾客有一个舒适、整洁的接待环境； 4. 接待重要宾客，提供个性化的服务方案，确保宾客满意度； 5. 处理宾客投诉和意见反馈，及时解决问题，维护酒店或场所的良好形象； 6. 定期收集并分析宾客反馈，提出改进建议，不断优化服务流程和质量。 1. 具有酒店管理、旅游管理或相关专业本科及以上学历； 2. 至少3年以上酒店或相关行业宾客服务接待管理经验； 3. 熟悉酒店服务流程和标准，具备良好的服务意识和团队协作能力； 4. 优秀的沟通能力和应变能力，能够妥善处理各种突发情况； 5. 具备良好的领导力和培训能力，能够带领团队不断提升服务水平； 6. 熟练使用酒店管理系统和相关办公软件。 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.