Date Posted:

2026-04-01

Country:

Japan

Location:

Japan Otis Headquarters: Tokyo Sumitomo Twin Building East 13F, 2-27-1 Shinkawa, Chuo-ku, Tokyo, 104-0033 JAPANポジション名：ユーザーサポートチーム リーダー（管理職採用）概要ユーザーサポートチームのリーダーとして、職場環境の運用、コンプライアンス、デバイス管理、アカウント管理を統括し、エンドユーザーの生産性向上を支援します。主な職務内容

1. 職場コンプライアンス／資産管理

週次の退職者チェック、AS400バッチジョブレビュー、システムバリューレビューなどのコンプライアンス評価を実施PC管理（リフレッシュサイクル、機種変更、返却手配、資産台帳の照合）ATOSと連携し、PC発注数量を調整

2. アカウント／アクセス管理

AS400の基幹業務システムへのアクセス権付与、eLogisticsアカウントの作成アクセス権レビュー（Otis Access UAR）の実施およびユーザーへのガイダンス提供特別アクセス申請の対応（例：「–A」アカウント、リモートデスクトップ）グローバルアプリケーションおよびシステムのマニュアル作成・更新

3. ユーザーサポート業務

エンドユーザーからの問い合わせ対応ソフトウェアサポート：インストール支援（Software Intake、マニュアル作成、自動インストーラースクリプト申請）およびライセンス管理例外申請対応（長期休職者向けOneDrive／PCアクセス承認、代理設定例外、ポリシー例外申請など）複合機管理：IPアドレス更新、ドメインコントローラー変更対応ユーザー向けコミュニケーション：グローバルシステム変更・展開に関するアナウンスの翻訳および配信

4. チームマネジメント／その他業務

PC利用申請、ソフトウェアインストール申請、ソフトウェア購入申請など、チーム運営の支援eLogistics-AS400連携のサポート（エラー対応、変更管理レビューを含む）

5. モビリティ／VOIP

BRM、SCM、WHQ、DTチームと連携し、日本オーチスおよびMercury向けのモバイルデバイスの導入、設定、サポート、ポリシー運用をエンドツーエンドで管理グローバルTEMプラットフォームを活用し、日本における通信費管理（TEM）を主導。利用状況の可視化、コスト最適化、経営層向けレポート作成を実施サプライチェーン、ベンダー、パートナー（例：NTT）と連携し、サービス契約管理および日本全体でのCloudPBX展開を推進モバイル技術のセキュリティ、コンプライアンス、ユーザートレーニング、継続的改善を、日本の事業ニーズおよび業界動向に沿って推進
 

要件：日本語ネイティブ、英語ビジネスレベル

本件は管理職採用です

給与：月額47万～

賞与：4.36カ月分（2025年実績）

昇給：4.3％（2025年実績）

勤務地：当社本社（〒104-0033東京都中央区新川2-27-1東京住友ツインビルディング（東館）13階）

リモートワーク可

スーパーフレックス

Job Description — User Support Team Leader

Summary

As the Leader of the User Support Team, oversee workplace operations, compliance, device management, and account administration to support end‑user productivity.

Key Responsibilities

1. Workplace Compliance & Asset Management

Conduct compliance assessments, including weekly leaver checks, AS400 batch job reviews, and system value reviews

Manage PCs: refresh cycles, model changes, return coordination, and asset ledger verification

Coordinate PC order quantities with ATOS

2. Account & Access Management

Grant access rights for AS400 business‑critical systems and create eLogistics accounts

Perform access rights reviews (Otis Access UAR) and provide guidance to users

Process special access requests (e.g., “–A” accounts, Remote Desktop)

Create and update manuals for global applications and systems

3. User Support Operations

Respond to inquiries from end users

Software support: installation assistance (Software Intake, manual creation, submitting automated installer script requests), and license management

Support exception requests (e.g., OneDrive/PC access approval for long‑term leave users, proxy exceptions, policy exception requests)

Multifunction printer management: IP address updates and domain controller change handling

Provide user communication: translate and distribute announcements regarding global system changes and rollouts

4. Team Management & Other Responsibilities

Support team operations such as computer usage requests, software installation requests, and software purchase requests

Aid with eLogistics-AS400 interfaces, including error handling and Change Management review

5. Mobility & VOIP

Manage end‑to‑end mobile device deployment, configuration, support, and policy implementation for Nippon Otis & Mercury, in partnership with BRM, SCM, WHQ, and DT teams.

Lead Telecom Expense Management (TEM) activities in Japan, using the global TEM platform to monitor usage, optimize costs, and prepare related reports for leadership.

Coordinate with supply chain, vendors, and partners (e.g., NTT) to manage service contracts and support CloudPBX rollout across Japan.

Ensure mobile technology security, compliance, user training, and continuous improvement aligned with industry trends and Japan business needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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