**Description:** To assist operationally and administratively in the achievement of department’s pre-determined sales and revenue targets. Main Duties Administration § Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times. § Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel. § Establishes an efficient trace File to ensure that all business booked is properly tracked. § Assists in consolidating and preparing Sales report Customer Service § Entertains and conducts hotel inspections to clients whenever required. § Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. § Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met. § Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. § Maintains positive guest and colleague interactions with good working relationships. Marketing § Carefully plans Sales Calls into defined objectives. § Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel. § Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. § Professionally conducts routine telemarketing activities to identify new accounts. Operational § Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system. § In the absence of the Director of Sales and Sales Manager, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner. § Follows up sales leads whenever required or assigned by the Director of Sales and Sales Managers. § Prepares, compiles and distributes the weekly/ monthly reports in a timely manner. § Ensures the activities/ events log book is being accurately maintained. § Assists in the compilation of Market Surveys and Competitor Researches report. § Assists in the distributions of relevant hotel information to clients when required. § Assists/ participates in sales blitz. § Maintains good relationship with the established clientele and provides all necessary assistance when required. § Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met. § Prepares and ensures all Events Orders are distributed to concerned department on a timely manner. § Assists the Director of Sales and Sales Manager to follow up on all matters in the absence of them. § Ensures that a professional and appropriate image is projected at all times while on duty. § Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. § Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual. § Maintains a detailed knowledge of hotel facilities, features and services. **Qualifications:** Personnel § Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. § Develops with training activities from the School of Hospitality focused on improving skills and knowledge. **サマリー** ハイアットセントリック札幌は、北海道・札幌の中心に誕生するライフスタイルホテルです。札幌駅からすぐの好立地にあり、都市の活気と自然の美しさが共存するこの街で、国内外の好奇心旺盛なトラベラーに向けて、ユニークな滞在体験を提供します。 ハイアットのパーパス「思いやりの心で相手の『最高』を導きだします」を体現し、クリエイティブなチームを牽引し、札幌でハイアットセントリックブランドを体現します。 **Primary Location:** JP-Hokkaido-Sapporo **Organization:** Hyatt Centric Sapporo **Job Level:** Full-time **Job:** Administrative **Req ID:** SAP000058 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.