负责酒店前台的日常接待工作，包括热情、专业地接听电话，解答客人咨询，办理客人入住及离店手续，并根据需求引导其至合适的房间、餐厅或会议区域，以及联系相关部门或人员提供服务。 1. **教育背景**：大专及以上学历，酒店管理、旅游管理、商务管理或相关专业背景优先，但不限专业，欢迎应届毕业生投递。 2. **工作经验**：具有1年以上酒店前台、客服或行政相关工作经验者优先，熟悉酒店行业运作流程与服务标准。 3. **形象与气质**：形象气质佳，具备良好的职业形象与亲和力，能够代表酒店形象进行专业接待。 4. **沟通与服务意识**：具备优秀的沟通能力和服务意识，能够耐心、细致地解答客人疑问，提供优质服务。 5. **技能与工具**：熟练使用酒店前台系统及Office等办公软件，能够高效处理各类行政文件与报表。 6. **工作态度与品质**：工作细致认真，责任心强，具备良好的团队合作精神和协调能力，能够在快节奏的工作环境中保持高效与专注。 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.