**Description:** ハイアットセントリック札幌は、北海道・札幌の中心に誕生するライフスタイルホテルです。札幌駅からすぐの好立地にあり、都市の活気と自然の美しさが共存するこの街で、国内外の好奇心旺盛なトラベラーに向けて、ユニークな滞在体験を提供します。 ハイアットのパーパス「思いやりの心で相手の『最高』を導きだします」を体現し、クリエイティブなチームを牽引し、札幌でハイアットセントリックブランドを確立して参ります。 We care for people, so they can be their best. In daily operation and provide all guests and colleagues with warmly, friendly, efficient and flexible service. **Administration** § Assists in the implementation of the hotel’s Marketing Communications Strategy (goals, tactics andactions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue generating departments. § Ensures that Marketing Communications activities are aligned with the Corporate Marketing Strategy, and the Hotel Actions have been implemented where appropriate. § Assists in the preparation and update of the Departmental Operations Manuals. § Attends regular departmental marketing communications meetings and ensure departmental briefings § Attends regular departmental marketing communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary. **Customer Service** § Ensures that Marketing Communications employees provide excellent service to external customers,as well as internal customers in other departments. § Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. **Financial** § Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible schedulingto meet the financial goals of the business as well as the expectations of the guests. § Assists with establishing annual marketing communications budgets, including above the line advertising, public relations, sales promotions, publicity that will form part of the hotel’s business plan. § Maintains complete records of all media and purchase agreements, contracts and quotes for the hotel. § Assists in monthly re-forecasting. § Assists in managing costs based on key performance indicators. § Ensures that all hotel, company and local rules, policies and regulations relating to financial recordkeeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information **Marketing** § Establishes an annual and fully integrated communications programme with measurable objectives,strategies and action steps. § Assists in the preparation, utilisation and update of an Annual Marketing Plan, broken down as necessary by division and/or department. § Measures, interprets, prioritises and evaluates the effectiveness of marketing communications activities through an ROI analysis and adjust as necessary. § Develops and maintains active contacts with the press and key media people, and evaluates all media solicitations and exposures. § Monitors all current attitudes and public statements concerning the hotel in foreign and local media. § Ensures adequate targeted publicity and coverage of the hotel’s positioning, promotional programmes, corporate image building and other activities. § Assesses advertising needs and opportunities for the hotel and obtains initial approval of local media campaign proposals from the Director of Sales & Marketing and General Manager. § Ensures that all hotel advertising and collateral (local Food and Beverage, recruitment, etc.) are of consistent high standards, and that they comply with HI’s brand standards. § Recommends and develops proposals and directs and implements below the line sales promotions, with external partners such as credit card companies, banks, department stores, airlines, etc. to support the advertising and sales campaigns. § Closely works with Revenue Manager to maximise use of the targeted market information including customer profile, behaviour, and yield for the planning and evaluation of marketing communications. **Operational** § Closely works together with other departments to assess and support their internal and externalcommunications needs. § Establishes and maintains the hotel library and photographic image filing § Continuously updates press kits. § Develops good community contacts among government, businesses, associations, etc. and represents the hotel at public functions. Supports ad-hoc events and or projects in the community. § Maintains a perpetual analysis of competitor’s marketing and communication activities in the local market. § Assists the Director of Sales & Marketing by maintaining accurate records of up to date marketing expenditures, future commitments and remaining budget for the year. § Serves as the Webmaster for hotel’s Webpage and Internet related exposure and advertising. § Be aware of community, business, political and social factors that may affect the hotel’s financial performance. § Ensures that other Marketing Communications employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. **Qualifications:** **Personnel** § Assists in the recruitment and selection of all Marketing Communications employees. Follows hotelguidelines when recruiting and use a competency-based approach to selecting employees. § Conducts annual Appraisals and supports Marketing Communications employees in their professional development goals. § Maximises the effectiveness of every Marketing Communications employee by developing each individuals’ skills and abilities through the appropriate training, coaching, and/or mentoring. § Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. § Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. § Ensures Marketing Communications employees have a complete understanding of and adhere to employee rules and regulations. § Ensures Marketing Communications employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. § Supports the implementation of changes as a result of the Employee Opinion Survey. § Takes an active involvement in the welfare, safety, development and well-being of employees by providing advice, counselling and truthful, diplomatic feedback. **Other Duties** § Is knowledgeable in statutory legislation in employee and industrial relations. § Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. § Maintains strong, professional relationship with the relevant representatives from business partners and other organisations. § Exercises responsible management and behaviour at all times and positively representing Hyatt Centric Sapporo Management and Hyatt International. § Responds to changes in the Marketing Communications function as dictated by the industry, company and hotel. § Attends training sessions and meetings as and when required. § Carries out any other reasonable duties and responsibilities as assigned **Primary Location:** JP-Hokkaido-Sapporo **Organization:** Hyatt Centric Sapporo **Job Level:** Full-time **Job:** Marketing **Req ID:** SAP000011 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.