**Description:** ◇主な業務内容 ・フロントロビーでのゲスト対応（ホテルゲスト・レストラン 利用客・来館者の対応など） ・ゲストのリクエスト、相談対応（予約手配業務や観光・周辺案内など） ・ゲストへのメール対応(日本語、英語どちらも必須対応) **Key Responsibilities** + Provide guest services at the front lobby (including hotel guests, restaurant patrons, and visitors) + Handle guest requests and inquiries (including reservation arrangements and providing sightseeing/local area information) + Respond to guest emails (in both Japanese and English) **Qualifications:** ◇求めるスキル ・英語での接客、メールや電話応対スキル ・一般的なPCスキル ・高いホスピタリティ精神とコミュニケーション能力をお持ちの方 ◇歓迎条件 ・ホテルでのコンシェルジュ または フロント、予約業務経験者 ・ホテルビジネス実務検定やサービス接遇検定、マナー・プロトコール検定をお持ちの方 ・接客業でのご経験(3年以上) ・金沢の観光業に深い興味と情熱のある方 **Required Skills** + Customer service skills in English, including email and telephone communication + Basic PC skills + Strong hospitality mindset and excellent communication skills **Preferred Qualifications** + Experience as a concierge, front desk staff, or in reservations within a hotel + Certifications such as Hotel Operations Certification, Service Hospitality Certification, or Business Etiquette/Protocol Certification + At least 3 years of experience in customer service + Strong interest and passion for tourism in Kanazawa **Primary Location:** JP-17-Kanazawa **Organization:** Hyatt Centric Kanazawa **Job Level:** Full-time **Job:** Hotel Operations **Req ID:** KAN003409 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.