Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About Us 

Thermo Fisher Scientific KK, headquartered in Waltham, Massachusetts, USA, employs approximately 125,000 people worldwide. With annual revenue of around $42.9billion and $1.2 billion in R&D expenditures, Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, and Unity Lab Services brands provide basic and applied training in a variety of fields worldwide. The company serves a wide range of customers, from product development, quality control and assurance, and security to medical, pharmaceutical, and biopharmaceutical industries.

Crucial Duties and Responsibilities 

As a Field Engineer, you will perform repairs, routine inspections, installations, customer service item sales promotions, and customer training for analytical instruments and systems we manufacture and sell.

On-site installationRoutine maintenance visitsProvide additional value and corrective supportAssisting other members of the teamPrepare and submit work reportsProvide user training on system maintenanceProvide feedback to the global product quality teamUpdate and revise service process documentationIdentification and reporting of outstanding issues related to business processes

Professional Attraction 

The most attractive and interesting aspect of our job is that we listen to our customers directly and respond to them! We provide technical support to many customers, including companies, research institutes, and medical institutions, to help them solve their problems. At times, we are not only a support provider but also a "professional who can make proposals" and become a presence that customers can rely on. That is what a Thermo Fisher Field Service Engineer is. Thermo Fisher offers a wide range of products to our customers. We have a job rotation system to support a variety of products, which opens up endless possibilities.

Job Description 

The successful candidate will be involved in a large part of the service provided to customers after the installation of the equipment and will play a role in improving customer satisfaction and equipment upgrades, as well as driving service sales growth.

Installation and operation of equipmentSolving and repairing issuesInspection and validation workPropose maintenance contracts, paid repairs, and upgrades according to customer needs

Required Skills 

If you have any of the following skills, we will provide on-the-job training for product knowledge:

Major in chemistry, electrical, mechanical, etc.Experience as a service engineer for specific productsUser experience with various analyzersWillingness to share and address customer problemsEfficient communication with internal customers and partnersEnglish proficiency to read manuals and receive training (TOEIC 500 or higher)Adaptability to handle multiple productsAbility to explain concepts to customers in a logical and easy-to-understand manner

Post-Employment Training

Private lessons provided by professional trainers and mentorsE-learning for flexible knowledge acquisitionOpportunity to participate in group training with international engineersDaily support from supervisors and knowledge and skills support from mentorsExposure to the latest technologies such as ISO 9001 and global enterprise software