With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

The core responsibilities of the Cluster Procurement Manager are to ensure the smooth and efficient operation of the Procurement Department and to procure the items required by the Management at a competitive price but without compromising quality. 

Notes: The legal entity will be Hilton Worldwide International Japan Godo Kaisha which is registered in Tokyo, actual work location will be at Hilton Osaka.

Job Summary

The Cluster Procurement Manager oversees the company’s procurement strategy, ensuring cost competitiveness, quality, and supply stability. Key responsibilities include:

Develop and Execute Procurement Strategy: Formulate purchasing policies at national and regional levels, building an optimal procurement framework aligned with business objectives.

Supplier Management: Strengthen relationships with key suppliers through contract negotiations and performance evaluations to maintain long-term trust.

Cost, Quality, and Risk Management: Drive cost reduction initiatives, ensure compliance with quality standards, and mitigate supply chain risks.

Process Improvement and Governance: Standardize and streamline procurement processes, ensure compliance, and promote sustainable sourcing.

Internal Collaboration: Work closely with operations, finance, and other relevant departments to integrate procurement activities into overall business strategy.

Key Responsibilities

Team Management

Supervise and coordinate team members’ tasks and schedules.

Ensure adherence to proper work procedures and maintain a safe work environment.

Enforce compliance with the code of conduct.

Procurement Process Management

Manage and continuously improve procurement systems.

Enhance efficiency through standardization, digitization, and centralization of procurement operations.

Support and ensure compliance with bidding process rules.

Strategy Development and Execution

Establish company-wide procurement policies optimizing cost, quality, lead time, and risk.

Develop purchasing strategies at national and regional levels.

Select suppliers for raw materials and components, improve logistics routes, and optimize inventory levels.

Supplier Management

Strengthen collaboration with suppliers to reduce lead times and improve quality.

Negotiate pricing and optimize contract terms.

Build relationships with key suppliers, conduct performance evaluations and audits.

Identify new suppliers and manage outsourcing partners.

Risk Management and Sustainability

Identify and mitigate supply chain risks (financial, geopolitical, natural disasters, etc.).

Develop procurement policies considering environmental and social responsibility.

Require suppliers to comply with CSR standards and promote sustainable sourcing.

Cross-Functional Collaboration

Work closely with operations, finance, and hotel general managers.

Qualifications (Required)

Minimum 7 years of experience in procurement/purchasing or management roles (hospitality industry experience preferred).

Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with procurement systems.

Language Skills:

English: Business level (TOEIC 700+ recommended).

Japanese: Native level (JLPT N1 required for non-native speakers).

Ability to lead, guide, and develop team members.

Preferred Qualifications

Experience in hospitality or B2C industries (e.g., hotels, airlines, F&B, retail).

Familiarity with P2P systems.

Basic knowledge of procurement for food and related items (e.g., price trends, market understanding).

Experience in bidding processes and contract execution.

Ideal Candidate Profile

Shares Hilton’s mission and values.

Strong interest in the hospitality industry and empathy for its people.

Proactive and willing to take on challenges.

Workplace Highlights

Diversity: An international environment welcoming people of all nationalities, ages, genders, and lifestyles.

Industry-Leading Benefits (Hilton Group):

Go Hilton Employee Discount Program: Special rates for employees, family, and friends on stays and dining.

Group Long-Term Disability Insurance (GLTD): Income protection in case of inability to work (conditions apply).

Defined Contribution Pension Plan: Company contributions to support future savings and asset management.

Career Development: Internal job posting system across Hilton Group globally, enabling diverse career opportunities.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!