Job Description

 

Job title              Operation Department _ Customer Service

City, country      Tokyo, Japan

Working time     9：00-17：30（Including 60 min lunch）

Working place    6F 2-5-12 Kandasurugadai Chiyoda,ku Tokyo

Introduction

Are you a resourceful, self-motivated, determined, and ambitious professional? Do you enjoy the adrenaline rush of conquering new business and global networking?

Then we might be looking for you. We are looking for a customer service to join our team in Tokyo, Japan reporting to a team leader of Operation team. You will be responsible for Import customer service and operations.

 

What will you do?

1.You will be accountable in ensuring the co-ordination and management of all aspects of import operations from creation/receipt of the orders in FLOW (HillebrandGori’s in-house management system) through to the delivery to final destination.

2.Maintaining a high level of customer and Export Handling Office(EHO) satisfaction through the effective use of FLOW and Group operational IT systems and support tools.

3.To control, monitor and utilize the shipping orders at optimum levels of cost and efficiency, ensuring customer requirements are met all the times.

4.Develop effective relationships with customers, service providers & other HillebrandGori offices and agents to meet the customers’ needs.

 

What do we expect from you?

1.Team player.

2.Excellent customer service skills.

3.Good computer skills.

4.Detailed and accuracy oriented.

5.Problem solving ability, Analytical skills.

6.Good oral and written communications skills.

7.Good planning and organizing skills and an ability to fulfil time-critical task on time, to keep to schedules and deadlines.

8.Able to demonstrate initiative and accustomed to pressure.

9.Able to work both independently and as part of the team.

 

What can you expect from us?

1.An international work environment.

2.Practical, hands-on and a can-do culture.

3.Opportunities for personal and professional development.

4.Competitive package

 

About Hillebrand GORI

Hillebrand GORI is a subsidiary under Deutsche Post DHL Group and specializes in the logistics of beverages, beer, wine, and spirits. Our network of companies has operations in more than 90 countries around the world with over 3,000 professionals today.

 

We take pride in being an innovative group, ever changing and adapting to the needs of the markets in which we operate. As well as offering first class logistics services, our companies also lead the way in the development of leading-edge products, services and IT tools for the industries in which they operate. However, while we continue to grow and expand our horizons, we also recognize that it is our people, ideas and values that enable us to do what we do.

 

For more information, please visit https://www.hillebrandgori.com/.