**Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** At Kyndryl, we propose, build, and operate systems that support our daily lives. In large-scale projects, you will be engaged in IT service management to ensure systems run smoothly, contributing to the maintenance and improvement of service quality. + Understand the customer’s current operations and systems, take over BAU (Business As Usual) tasks under the direction of a team leader, and carry them out post-handover. + Develop transformation plans for each process, coordinate with customers, and execute them. + Implement processes focused on change management and problem management. + Analyze root causes and support recovery when issues occur. You may be assigned to the project described above or a similar one, or potentially work across both. **[Ideal Candidate Profile]** + Demonstrates leadership in guiding teams and driving transformation. + Willing to take on new challenges with a positive attitude, even in unfamiliar areas. + Possesses strong communication skills to coordinate across departments. **[Work Environment]** + A hybrid work style combining on-site work at customer locations (in the Tokyo metropolitan area) and remote work from home. The balance may vary depending on project phases or incident response needs. **[Attractiveness of This Position]** + This is a critical role related to "quality," which is essential for Kyndryl as a provider of social infrastructure. + The company invests in talent development, allowing you to gain necessary skills while working. + You will have opportunities to collaborate globally, including with teams in the U.S. and other countries, making use of your English communication skills. **Who You Are** **[Required Skills and Experience]** + z/OS, IMS, CICS, DB2, MQ **[Preferred Skills and Experience]** + PMP (Project Management Professional) certification _(Training and certification can be obtained after joining the company)_ + ITIL certification _(Training and certification can be obtained after joining the company)_ + Experience in IT service management + Ability to communicate in English via email and meetings **Being You** Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. **What You Can Expect** With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. **Get Referred!** If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.