A Guest Service Agent is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Also, a key point of contact for Guest and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

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\nWhat will I be doing?

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As a Guest Service Agent, you will be responsible for managing the first impression of our Guests. Also, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

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\n\n\n\tGreet and escort arriving and departing guests to and from their accommodations\n\tRespond to guest inquiries and request in a timely, friendly and efficient manner\n\tServe as a key point of contact for Guests and efficiently respond to Guest enquiries\n\tProvide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others\n\tprocess and deliver messages for Guests\n\tStay current with all hotel services as well as daily VIP requests and special events\n\tEnsure orderliness and safety guidelines around the lobby and front door areas\n\tOrganize and store luggage, as needed, according to guidelines\n\tAssist in the maintenance, appearance and functionality of equipment\n\tRetrieve and transport guest luggage\n

A Guest Service Agent is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Also, a key point of contact for Guest and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

\n\n

 

\n\n

\nWhat will I be doing?

\n\n

 

\n\n

 

\n\n

 

\n\n

As a Guest Service Agent, you will be responsible for managing the first impression of our Guests. Also, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

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\n\n\n\tGreet and escort arriving and departing guests to and from their accommodations\n\tRespond to guest inquiries and request in a timely, friendly and efficient manner\n\tServe as a key point of contact for Guests and efficiently respond to Guest enquiries\n\tProvide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others\n\tprocess and deliver messages for Guests\n\tStay current with all hotel services as well as daily VIP requests and special events\n\tEnsure orderliness and safety guidelines around the lobby and front door areas\n\tOrganize and store luggage, as needed, according to guidelines\n\tAssist in the maintenance, appearance and functionality of equipment\n\tRetrieve and transport guest luggage\n\n\n

 

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