Watches and Fine Jewelry, Education Team Learning Coach(Manager)

Mission/Role

To develop the sales and customer service skills of sales advisors and their mindset as brand ambassadors in line with strategy, marketing, retail, and education priorities, in order to achieve the sales budget of the Watches and Fine Jewelry Division, and to contribute to developing human resources who can foster engagement with the brand and provide a client experience unique to CHANEL WFJ.

Job Description

Schedule management, preparation, implementation, and support for various trainings (career trainings, Imagine CHANEL)Creation of training materials (physical and digital)Preparation and implementation of OJT in tandem with boutique managementPreparation, publication, data analysis, and promotion of content for learning app INSIDE WFJAdministrative Tasks: expense processing, equipment management, etc.

Requirements

Work Experience

5+ years of training experience3+ years of customer service experienceComputer Skills: PowerPoint, Excel, WordEnglish: intermediate or higher (ability to read English documents, create new documents, respond to emails, participate in meetings)
 

Personality

Passionate about human resource developmentStrong communication skillsAble to think and act independentlyAble to take on challenges without fear of failureFlexible/capable of adapting to changeComfortable with digital tools and eager to learn