Company Description

Mobility Aftermarket division handles all OE Service parts from all other Bosch mobility divisions as well as IAM product to go to wholesalers, retailers, and e-commerce in Japan. The coverage of part numbers to be handled are the largest in Bosch and you can directly feel the diversity and dynamism of Bosch’s business.

Job Description

Quality Engineer to handle OES and IAM customer claims.

-Customer Care: Manage, handle customer complaints & warranty (OES/ IAM)

-Implement & Improve Customer Complaint & warranty Management Process in East Asia – Japan

-Product field Observation/Monitoring & preventive measures in the Market

-Preventative Q measures for improved customer satisfaction

-Process improvements with IT skills

-Other tasks when necessary

Qualifications

Academic Degree and Work experience

-Tertiary Degree in Mechanical/ Industrial / Quality/ Production Engineering

-Minimum 5 years in Automotive Industries

-Minimum 3 years in Quality Assurance, Quality Control department

-Experience in technical claim handling with J-OEM and international Customers

-Enough experience in customer report writing with 8D or other equivalent problem-solving method

-Basic Quality knowledge; ISO9001, IATF16949, Core Tools

 

Skills -Must

-Fluent Japanese and English speaker (English TOEIC above 700, at least no issue in communication)

-International exposure with different cultures

-Basic Microsoft Office applications (Excel, PowerBI, PPT, Word)

Skills -Preferred

-SAP systems

-Other IT programing knowledge welcomed for process efficiency

Additional Information

-Trip to Ranzan WH (Saitama prefecture) for sorting expected

-Application from HigP, YorP, MusP  close to Ranzan WH (Saitama-prefecture) area is possible/welcome (working location can be negotiable)