**People** + Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers + Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues + Train colleagues to make sure they deliver with compliance and to the standards we expect + Drive a great working environment for teams to thrive - linking up departments to create sense of one team + Promote teamwork and quality service through daily communication and coordination with other departments + Recommend or initiate any HR elated actions where needed + Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Planas per required + Familiarize yourself with the IHG HR and Training Standards, localizing where necessary + Ensure effective training programs are in place for the following: + New Employee Orientation + Train the Trainer + Customer Service Training + Technical job specific training (through certification of departmental standards and procedures) + Supervisory Skills Training + Management Development + Fire, Life and Safety Training + Selling Skills + Employee retraining + Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved **Financial** + Help create the department’s annual budget and the setting of departmental goals + Monitor budget and control expenses with a focus on food, beverage, and labor costs…. + Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs + Produce monthly training reports for your manager including: + Internal / External Training Programs conducted: - Who attended - Number of people attended - Duration of training - Who trained - Cost of delivery (including labor costs) - Anticipated return on investment and/or training goal **Guest Experience** + Maintains all hotel training records + Establish a training library of books, videos, journals and audio-visual materials to assist trainers in their training programs and for staff personal development + Design, produce and implement training program which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective + Attend departmental training session and critique performance + Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc + Assist Department Trainers in preparing and conducting departmental training and assess accordingly + Prepare and monitor training programs for: - Management Trainees - Work Experience - Hotel School Trainees, etc + Obtain a network of specialist training professionals who can assist with the conduct of training programs for advanced or specialist training **Responsible Business** + Liaise with other IHG Training Managers to share experiences and resources + Liaise with educational institutions conducting hospitality and training courses + Maintain current information and records of suppliers of training resources and materials + Delivers briefings of all internal programs to executive management and department heads + Contributes towards regional activities as directed by Regional Director of Human Resources + Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines + Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance + Regularly communicates with staff and maintains good relations + Works with Superior in the preparation and management of the Department’s budget + Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety. + Other ad-hoc duties – unexpected moments when we have to pull together to get a task done + May also serve as manager on duty (MOD) on request. + May assist with other duties as assigned by management **QCI** + Fully/ Partially lead quality and continuous improvement segment in daily operations meetings, monthly meetings, and/or department meetings. + Provide hands-on support in date collection and audits to ensure team members are on the right track and for the Learning & Development Manager and HODs/Departments on training need analysis. + Work with relevant departments to provide training on Continuous Improvement tools and identify and additional product/service training needs to improve guest satisfaction. + Coordinate any necessary training for implementation of processes with relevant Departments. + Drive a great working environment for team to thrive – linking up departments to create a sense of one-team + Promote teamwork and quality service through daily communication and coordination within the team and other departments + Recommend or initiate and Learning & Development / Human Resources – related actions where needed. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.