**People** + Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers + Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues + Train colleagues to make sure they deliver with compliance and to the standards we expect + Promote teamwork and quality service through daily communication and coordination with other departments + Recommend or initiate any HR elated actions where needed + Ensures clear lines of communication exist to disseminate information affecting employer - employee relations, employee activities and hotel policies and programmes. + Participates in monthly Safety, Risk Management meetings + Liaise with Trade Union for related employee activities. + Manage operation of clinic and nurse’ duty + Handling employee relations, welfare and benefits such as, duty meal at canteen, birthday, welcome, farewell, recognition programs. **Guest Experience** + Assists the Human Resource Manager/ Director (HRM/HRD), where appropriate, in the development and preparation of the Hotel’s Strategic Plan, Marketing Plan and Goals Programme + Maintains effective communications at all levels of management and staff. + Assists in maintaining and creating a positive atmosphere within the hotel that allows for open two-way communication that ensures morale and productivity reach the highest possible levels. + Participates in developing and implementing programmes to ensure employee security and safety. + Ensures all staff are aware of company benefits and make these available. **Financial** + Help create the department’s annual budget and the setting of departmental goals + Monitor budget and control expenses with a focus on manning/labor costs, salary and benefits related (healthcare, canteen, activities….etc.) + Mitigate financial risks associated with employee relations issues **Responsible Business** + Familiarizes and enforces the IHG HR framework including systems of: - IHG Annual Agenda - Performance Management - Performance Appraisal - Colleague Heartbeat - Employee Administration - Team Succession + Familiarizes and enforces related HR policies and procedures. + Assist HRM/HRD manage Human Resource Department, ensuring compliance with all Corporate, area and hotel policies and procedures; and current local and government regulations pertaining to employment practices. + Ensures that all staff abide by the hotel dress codes and hotel rules. + May also serve as manager on duty (MOD) on request. + May assist with other duties as assigned by management Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.