Company Description

The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 126 locations. This worldwide development, manufacturing, and sales network is the foundation for further growth.

BGSV – Bosch Global Software Technologies Company Limited (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH.

BGSV has started its operations from 19th October, 2010 at E-Town2 in HCMC. This engineering development center will be engaged in developing embedded systems and software, mechanical design and simulation, and will provide IT (SAP Consulting, JAVA Development….) and Business Services (Finance and accounting, Economics, Purchasing, Logistics, Translations Japanese-English-Japanese, Information Security ) solutions to the Bosch group of companies globally.

Job DescriptionProvide advice and guidance to customers via call, e-mail(inbound / outbound)Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requestsFollow the company's Internal Regulations, policies as well as the service's work instructions and processes (register all interactions in the database, contribute to the knowledge base development, etc.)Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)Achieve the individual and service key performance indicatorsStrive to continuously develop and improve the processes and service to always ensure the best customer experience

QualificationsAdvance or higher Japanese language level (verbal & written)Good knowledge in MS-Office (Excel, Word, Power Point, Outlook)A natural communicator, adapting your style to each customerBasis knowledge in Purchasing areaConfident and willingness to learn, with the ability to deliver an excellent customer experience from start to finishInnovative and solution orientated mind-setAbility to work under pressure and good team engagementFlexibility in hours of work/shift patternIdeally having already experience in a customer service environment

Additional Information

WHY BOSCH?

Because we don't just follow trends, we create them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the worldJoin a dynamic and fast growing global company (English-speaking environment)13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal100% monthly salary and mandatory social insurances in 2-month probationOnsite opportunities: short-term and long-term assignments15++ days of annual leave + 1 day of birthday leavePremium health insurance for employee and 02 family membersFlexible working timeLunch and parking allowanceVarious training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skillsFitness & sport activities: football, badminton, yoga, AerobicFree in-house entertainment facilities and snackJoin in various team building, company trip, year-end party, tech talks and a lot of charity events