The Quality Manager oversees and directs all aspects of the hotel’s operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments\. The role ensures that these departments are well run by implementing and following up on service standards of team members\. He / she ensures the highest level of customer satisfaction\. **What will I be doing?** As Quality Manager, you will play a pivotal role in shaping exceptional guest experiences and driving the hotel’s reputation for excellence\. This position is not just about maintaining standards — it’s about leading innovation in service quality and collaborating with senior leadership to achieve world\-class recognition\. \- Partner with the GM and Hotel Manager to influence strategic decisions on service quality and guest satisfaction\. \- Work closely with Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Spa & Fitness to improve service quality and plan action plans together to achieve this\. \- Actively participate in the key management issues in the property such as training and customer service\. \- Develop and implement action plans based on guest feedback and Stay Score analysis to continuously improve performance\. \- Drive training programs that embed Hilton’s global standards and related departmental regulations, and inspire a culture of excellence\. \- Conduct regular quality inspections and ensure all hardware and software meet operational and brand requirements\. \- Be the hub that unites teams and leads seamless collaboration when welcoming VIP guests and key groups to the hotel\. \- Design strategies to achieve top\-tier ratings in global benchmarks such as Forbes Travel Guide\. \- Champion guest experience by leading operational meetings\. \- Supervise daily team members’ performance and grooming\. **What are we looking for?** A Quality Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behavior, skills, and values that follow: • Minimum of 3 year as a Guest Relation / Customer Care Executive in the hotel industry\. • Strong leadership to unite diverse teams and guide them toward a shared goal\. • Creative mindset to deliver unique services that set us apart from the competition\. • The ability to inspire and motivate team members to actively embrace a culture of quality excellence\. • Good communication skills\. • Pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit\. • Have a good command over verbal and written English language to meet business needs\. • A basic knowledge on any additional foreign languages, including Japanese, will be advantageous\. **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands\. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _\[Conrad Tokyo\] Quality Manager \(AHOD\)_ **Location:** _null_ **Requisition ID:** _HOT0C5TB_ **EOE/AA/Disabled/Veterans**