The Quality Manager oversees and directs all aspects of the hotel’s operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. 
The role ensures that these departments are well run by implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction. 

What will I be doing? 
As the Operations Manager, you will be responsible for performing the following tasks to the highest standards: 
- Support the overall strategic service quality management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM and DO. 
- Work closely with Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety to improve service quality and plan action plans together to achieve this.
- Actively participate in the key management issues in the property such as training and customer service. 
- Train team members and implement Hilton standard and related departmental regulations. 
- Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition. 
- Analyze Stay Score on a monthly basis and prepare action plans for customer satisfaction.
- Develop and execute strategies to achieve high ratings in rankings such as Forbes.
- Conduct regular Operations meetings to enhance customer satisfaction. 
- Supervise daily team members’ performance and grooming. 

What are we looking for? 

A Quality Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow: 

• Minimum of 3 year as a Guest Relation / Customer Care Executive in the hotel industry.  

• Neat in appearance and in good health. 

• Good communication skills. 

• Pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit. 

• Have a good command over verbal and written Japanese and English language to meet business needs.  

• A basic knowledge on any additional foreign languages will be advantageous. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!